Click Start, and then click Control Panel.To perform a WIA scan, follow these steps. Try to scan with the built-in feature of Windows operating system called Windows Image Acquisition (WIA). Double-click the patch to install it on the computer.Download the patch for HP Image zone/photo, imaging unexpected internal error and communications failure.Run the Unexpected Internal Error and Communications Failure patch

The utility is equipped with a Fix button to correct the error conditions. If there is no error condition, a green check mark ( ) is displayed next to the item.

If an error condition is identified with any of these items, a red X ( ) appears next to the item. The Scan Diagnostic utility checks the physical connection between the device and the computer and address the issues with the following components of the scanning software:

When prompted, select Open or Run to start the download and run the installer, and then follow the on-screen instructions.

Download the HP Scan Diagnostic utility.

Download and run the Scan Diagnostic utility

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